Telecare Call Monitoring Platform.
Contract notice
Services
Section I: Contracting authority
Wolverhampton City Council
Civic Centre, St Peters Square
For the attention of: Allison Robertson
WV1 1RL Wolverhampton
United Kingdom
E-mail:
Internet address(es):
General address of the contracting authority: http://www.wolverhampton.gov.uk
Address of the buyer profile: http://www.wolverhampton.gov.uk
Electronic access to information: http://www.wolverhamptontenders.com
Electronic submission of tenders and requests to participate: http://www.wolverhamptontenders.com
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Section II: Object of the contract
Service category No 7: Computer and related services
NUTS code UKG3
WCC is progressing an ambitious development of its services in line with the Care Act policy drivers. The objective will be to intervene and support people earlier, reduce, defer and delay the need for more intensive support to help people be as independent as possible.
Technology is increasingly being used to support individuals and carers at the heart of care and support delivery, across all client groups and care settings. An enhanced Telecare offer would build confidence for individuals and carers when returning home.
The expansion of the Better Care Technology offer is an integral part of the city's ‘Promoting Independence policy’ and the ‘Home First Approach’ to support people to remain independent within their own home and community, with an objective to increase those benefitting from the service, currently c.4800 connections across the city, by an additional 3 000 new users by end of 2018.
The new model will provide one single offer to the wider public with the introduction of pro-active outbound calling to support individuals according to specific needs and to promote health and well-being messages and campaigns. This is a key requirement from the software solution provider which will build on the existing call handling system and support the delivery of an enhanced offer focusing on outcomes. WCC requires a technical platform that is aligned with the WCC's ICT Strategy of adopting Cloud Hosted Solutions.
72000000, 48000000, 32000000
WCC is progressing an ambitious development of its services in line with the Care Act policy drivers. The objective will be to intervene and support people earlier, reduce, defer and delay the need for more intensive support to help people be as independent as possible.
Technology is increasingly being used to support individuals and carers at the heart of care and support delivery, across all client groups and care settings. An enhanced Telecare offer would build confidence for individuals and carers when returning home.
The expansion of the Better Care Technology offer is an integral part of the city's ‘Promoting Independence policy’ and the ‘Home First Approach’ to support people to remain independent within their own home and community, with an objective to increase those benefitting from the service, currently c.4800 connections across the city, by an additional 3 000 new users by end of 2018.
The new model will provide one single offer to the wider public with the introduction of pro-active outbound calling to support individuals according to specific needs and to promote health and well-being messages and campaigns. This is a key requirement from the software solution provider which will build on the existing call handling system and support the delivery of an enhanced offer focusing on outcomes. WCC requires a technical platform that is aligned with the WCC's ICT Strategy of adopting Cloud Hosted Solutions.
Estimated value excluding VAT:
Range: between 150 000 and 250 000 GBP
Section III: Legal, economic, financial and technical information
Minimum level(s) of standards possibly required: As set out in the Procurement Documents.
As set out in the Procurement Documents.
Minimum level(s) of standards possibly required:
As set out in the Procurement Documents.
Section IV: Procedure
Prior information notice
Notice number in the OJEU: 2016/S 126-226522 of 2.7.2016
Section VI: Complementary information
Estimated timing for further notices to be published: 60 months.
Interest in this tender opportunity should be expressed via the Council's tendering portal www.wolverhamptontenders.com. The Council reserves the right to cancel the procurement and not to proceed with the Contract. The Council also reserves the right not to award a Contract or to award a contract for parts or part of the services only. The Council will not, under any circumstances, reimburse any expense incurred by contractors in preparing their tender submissions. Under this procurement the contractor is required to actively participate in the economic and social regeneration of the locality of and surrounding the place of delivery for the procurement. Accordingly, contract performance conditions may relate in particular to social and environmental considerations.
Director of Governance
Wolverhampton City Council, Civic Centre, St Peters Square
WV1 1RL Wolverhampton
United Kingdom
E-mail: