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15-058 Citizen Portal Solution.

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Rotherham MBC
Riverside House, Main Street
For the attention of: Mr Ian Blagg
S60 1AE Rotherham
UNITED KINGDOM
Telephone: +44 1709255306
E-mail:

Internet address(es):

General address of the contracting authority: http://www.rotherham.gov.uk/

Address of the buyer profile: www.yortender.co.uk

Electronic access to information: www.yortender.co.uk

Electronic submission of tenders and requests to participate: www.yortender.co.uk

Further information can be obtained from: Rotherham MBC
Riverside House, Main Street
For the attention of: Mr Ian Blagg
S60 1AE Rotherham
UNITED KINGDOM
Telephone: +44 1709255306
E-mail:

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Rotherham MBC
Riverside House, Main Street
For the attention of: Mr Ian Blagg
S60 1AE Rotherham
UNITED KINGDOM
Telephone: +44 1709255306
E-mail:

Tenders or requests to participate must be sent to: Rotherham MBC
Riverside House, Main Street
For the attention of: Mr Ian Blagg
S60 1AE Rotherham
UNITED KINGDOM
Telephone: +44 1709255306
E-mail:

I.2)Type of the contracting authority
Regional or local authority
I.3)Main activity
General public services
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
15-058 Citizen Portal Solution.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 7: Computer and related services

NUTS code UKE31

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
Rotherham Metropolitan Borough Council is looking to provide a single authenticated account for its residents, businesses and service users. We require a secure portal which will allow customers to manage multiple service accounts using a single user-id and password to transact securely and efficiently with the Council. The Council is looking to contract with a company who has a proven track record of delivering a secure customer portal. This must be delivered as Software Service as RMBC does not want this platform to be delivered from its data centre. The solution must also be fully ready for a go-live date on 1.12.2015. The Council wishes to continue to provide a citizens account for the 6 services and also wishes to build on the success of the existing offer by adding additional services at pace so that residents have access to a fully rounded suite of Council services through the account by the end of 2016/17. Approval for the addition of further services will be made based on clear evidence that a clear Return on Investment can be achieved.
II.1.6)Common procurement vocabulary (CPV)

72000000, 48000000, 48100000, 72200000, 48210000, 48220000, 48480000, 48780000, 48211000, 48482000, 48611000, 48783000, 72262000, 72212100, 72212221, 72212783, 72212517, 72212220, 72212482, 72212700

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots
II.1.9)Information about variants
Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
Rotherham Metropolitan Borough Council is looking to provide a single authenticated account for its residents, businesses and service users. We require a secure portal which will allow customers to manage multiple service accounts using a single user-id and password and to transact securely and efficiently with the Council. The Council is looking to contract with a company who has a proven track record of delivering a secure customer portal. This must be delivered as Software Service as RMBC does not want this platform to be delivered from its data centre. The solution must also be fully ready for a go-live date on 1.12.2015. The Council wishes to continue to provide a citizens account for the 6 services and also wishes to build on the success of the existing offer by adding additional services at pace so that residents have access to a fully rounded suite of Council services through the account by the end of 2016/17. Approval for the addition of further services will be made based on clear evidence that a clear Return on Investment can be achieved.

Details will be available to download from www.yortender.co.uk

The reference is 9VSF-7KGKXM.
II.2.2)Information about options
Options: no
II.2.3)Information about renewals
This contract is subject to renewal: yes
Number of possible renewals: 2
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 12 (from the award of the contract)
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
As detailed in the tender documents.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: As detailed in the tender documents.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: As detailed in the tender documents.
Minimum level(s) of standards possibly required: As detailed in the tender documents.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
 As detailed in the tender documents.
 Minimum level(s) of standards possibly required:
 As detailed in the tender documents.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
15--58
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
14.9.2015 - 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
in days: 90 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders
Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

Simon Bradley
Riverside House Main Street
S60 1AE Rotherham
UNITED KINGDOM
E-mail:

Body responsible for mediation procedures

Simon Bradley
Riverside House Main Street
S60 1AE Rotherham
UNITED KINGDOM
E-mail:

VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

Simon Bradley
Riverside House Main Street
S60 1AE Rotherham
UNITED KINGDOM
E-mail:

VI.5)Date of dispatch of this notice:
4.8.2015