By browsing our site you agree to our use of cookies. You will only see this message once. Find out more

IP telephony maintenance and support, system software upgrade and call off contract.

Contract award notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Cheshire West and Chester
Procurement, HQ, 58 Nicholas Street
For the attention of: Ann Hope
CH1 2NP Chester
Telephone: +44 1244972369

Internet address(es):

General address of the contracting authority:

I.2)Type of the contracting authority
Regional or local authority
I.3)Main activity
General public services
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: yes

Section II: Object of the contract

II.1.1)Title attributed to the contract
IP telephony maintenance and support, system software upgrade and call off contract.
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 5: Telecommunications services
Main site or location of works, place of delivery or of performance: Cheshire.


II.1.3)Information about a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Short description of the contract or purchase(s)
Cheshire West and Chester Council and Cheshire East Council are two large unitary Councils which currently use a single shared Avaya Communications Manager platform as their main telephone system.
The system was installed approximately 7 years ago and is currently equipped with approximately 11 000 endpoints, the majority being IP handsets.
The systems is managed on a day-to-day basis, by Cheshire Shared Services (CSS), an ICT shared services facility that provides the ICT functions for both Councils.
Since its installation, the system has been maintained directly by the manufacturer. The current arrangements however will expire in December 2013.
It has been therefore confirmed that the CSS would like to award a contract to a single supplier for the provision of a new support and maintenance contract (to commence on the 1.1.2014). Potential suppliers must hold a suitable level of Avaya accreditation.
As part of an on-going investment plan, it has also been confirmed that a system upgrade is required in early 2014 to bring the system up-to the most current software release. The supplier shall therefore be required to conduct all necessary works to complete the system upgrade.
CSS also has an on-going requirement for the purchase of additional hardware and software items, plus associated professional services. A call off contract is therefore required to allow for the future purchase of the items at agreed discount rates, such rates to be included as part of the tender as a service catalogue.
Procurement to award a contract to a single supplier for:
1. The provision of a maintenance and support contract for Avaya IP telephony system and related voice systems, (Contact Centre, Voicemail, Call Recorder, Call Logger).
2. An upgrade of Avaya IP telephony system, and associated systems to CM6 version of system software.
3. The provision of a call off agreement for the on-going purchase of additional voice equipment, software licences, associated voice systems and professional services.
II.1.5)Common procurement vocabulary (CPV)

32524000, 32500000, 32522000

II.1.6)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.2)Total final value of contract(s)
II.2.1)Total final value of contract(s)
Value: 1 700 000 GBP
Excluding VAT

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of
IV.2.2)Information about electronic auction
An electronic auction has been used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority
IV.3.2)Previous publication(s) concerning the same contract

Notice number in the OJEU: 2013/S 200-346261 of 15.10.2013

Contract notice

Notice number in the OJEU: 2013/S 200-346261 of 15.10.2013

Section V: Award of contract

V.1)Date of contract award decision:
V.2)Information about offers
Number of offers received: 6
V.3)Name and address of economic operator in favour of whom the contract award decision has been taken

Azzurri Communications Limited
Farrington Road
BB11 5FH Burnley

V.4)Information on value of contract
Initial estimated total value of the contract:
Value: 1 700 000 GBP
Excluding VAT
If annual or monthly value:
Number of years: 3
V.5)Information about subcontracting
The contract is likely to be sub-contracted: no

Section VI: Complementary information

VI.1)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: yes
Reference to project(s) and/or programme(s):
VI.2)Additional information:

This contract is being procured using an e-tendering system called The Chest. If you are not currently registered, go to the following and click the ‘Register Free’ box:

If you go to

You will be able to search via the ‘Organisation’ drop down menu for Cheshire West and Chester tenders. Select this particular opportunity from the list and register interest; you will then be able to find further information and access the Invitation to Tender (ITT) document and any additional information.
The Closing Date for receipt of ITT submissions via ‘The Chest’ is on 25.11.2013 (17:00). You are advised to express an interest and subsequently access and start your ITT as soon as possible so as to allow yourself sufficient time to complete the ITT Response document and meet the deadline, which is absolute. Once the closing date has passed, the evaluation process will begin, criteria having a pass/fail weighting will be marked first. Any Tenderer failing 1 or more of the pass/fail criteria will be eliminated and the criteria in the evaluation matrix will not be scored. It is estimated that this decision will not be made until 2.12.2013. The Guidance Notes provided with the ITT document on The Chest show an estimated timetable to assist you. The ITT and any subsequent additional information will be available to download from ‘The Chest’. It is your responsibility to download the ITT document from ‘The Chest’. Please do not call the Procurement department to find out initial details of this opportunity - all instructions and details of this opportunity will be found in the ITT Document once you have accessed it. Any clarification questions must be raised via ‘The Chest’ in the Questions and Answers section. Any notifications regarding this opportunity will be issued via ‘The Chest’. It is your responsibility to check ‘The Chest’ to be aware of any updates.
VI.3)Procedures for appeal
VI.3.1)Body responsible for appeal procedures

Royal Courts of Justice
WC2A 2LL London

Body responsible for mediation procedures

The Head of Legal and Democratic Services
Cheshire West and Chester Borough Council, 58 Nicholas Street
CH1 2NP Chester

VI.3.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: Precise information on deadline(s) for lodging appeals: In accordance with the Public Contracts Regulations 2006 (as amended) (the Regulations) the Council will operate a standstill period of not less than 10 days between notifying Contractors of its intention to award the contract and the award of the Contract.
If the appeal is not successfully resolved contractors may commence legal action for breach of duty in the High Court in accordance with Regulation 47, within 3 months of the date when grounds for starting proceedings first arose.
VI.3.3)Service from which information about the lodging of appeals may be obtained

The Head of Legal and Democratic Services
Cheshire West and Chester Borough Council, 58 Nicholas Street
CH1 2NP Chester

VI.4)Date of dispatch of this notice: