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BUPM/SRS/0320/392 Student Records System and Customer Relationship Management System.

Contract award notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Bournemouth University
2nd Floor, Melbury House, 1-3 Oxford Road
For the attention of: Dave Lifford
BH8 8ES Bournemouth
Telephone: +44 1202962772

Internet address(es):

General address of the contracting authority:

I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract
BUPM/SRS/0320/392 Student Records System and Customer Relationship Management System.
II.1.2)Type of contract and location of works, place of delivery or of performance
Main site or location of works, place of delivery or of performance: Bournemouth UKK21.

NUTS code UKK21

II.1.3)Information about a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Short description of the contract or purchase(s)
Bournemouth University has awarded a contract for the provision of a Student Record System and a Customer Relationship Management system, the latter of which is to support student enquiry management. The aim of the procurement exercise is to purchase solutions to embed service excellence, satisfy efficiency savings by redesigning services around the needs of students, streamlining processes and maximising the use of self-service options. Several areas have been identified that will comprise a programme of work entitled Student Journey which will fundamentally change the way Bournemouth University delivers its services to their students and the way staff will work. New IT systems will play a pivotal role in enabling business benefits across the programme.
II.1.5)Common procurement vocabulary (CPV)

48000000, 51000000, 48220000, 72253100, 48222000, 48900000, 48613000, 79400000, 72300000, 48610000, 72200000, 48611000, 48612000, 72500000, 72261000, 51600000, 48219300, 30200000, 48600000, 72254100, 72800000, 72250000, 72220000, 72263000, 72260000, 72262000, 48330000, 72510000, 72246000, 50300000, 48100000, 48517000, 80533000, 72320000, 72253200, 48422000, 48445000, 48200000, 72254000, 51610000, 48221000, 72600000, 72000000, 72253000

II.1.6)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): no
II.2)Total final value of contract(s)
II.2.1)Total final value of contract(s)
Value: 2 880 000 GBP
Excluding VAT

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Negotiated with a call for competition
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of
IV.2.2)Information about electronic auction
An electronic auction has been used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority
IV.3.2)Previous publication(s) concerning the same contract

Notice number in the OJEU: 2013/S 41-065703 of 27.2.2013

Section V: Award of contract

Lot title: Student Record System and Customer Relationship Management System
V.1)Date of contract award decision:
V.2)Information about offers
Number of offers received: 2
V.3)Name and address of economic operator in favour of whom the contract award decision has been taken

Tribal Education Ltd
Vision House Hesslewood Country Office Park
HU13 0PD Hessle
Internet address:

V.4)Information on value of contract
V.5)Information about subcontracting
The contract is likely to be sub-contracted: no

Section VI: Complementary information

VI.1)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.2)Additional information:
VI.3)Procedures for appeal
VI.3.1)Body responsible for appeal procedures
VI.3.2)Lodging of appeals
VI.3.3)Service from which information about the lodging of appeals may be obtained
VI.4)Date of dispatch of this notice: