Responsive Maintenance, Void Property Works and Major Works (Minor Planned Maintenance, Improvements and Repairs) Term Maintenance Contract.
Contract notice
Works
Section I: Contracting authority
Hexagon Housing Association Ltd
130-136 Sydenham Road, Sydenham
Contact point(s): Rand Associates Consultancy Services Ltd
For the attention of: David Miller
SE26 5JY London
UNITED KINGDOM
Telephone: +44 1737249475
E-mail:
Internet address(es):
General address of the contracting authority: www.hexagon.org.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Rand Associates Consultancy Services Ltd
UK
Bell House, 107 Bell Street
For the attention of: David Miller
RH2 7JB Reigate
UNITED KINGDOM
Telephone: +44 1737249475
E-mail:
Fax: +44 1737242012
Internet address: http://etenders.rand-associates.co.uk
Tenders or requests to participate must be sent to: Rand Associates Consultancy Services Ltd
UK
Bell House, 107 Bell Street
For the attention of: David Miller
RH2 7JB Reigate
UNITED KINGDOM
Telephone: +44 1737249475
E-mail:
Fax: +44 1737242012
Internet address: http://etenders.rand-associates.co.uk
Section II: Object of the contract
Realisation, by whatever means of work, corresponding to the requirements specified by the contracting authorities
Main site or location of works, place of delivery or of performance: All geographic regions within Hexagon Housing Association area of operation from time to time including but not limited to the London Borough's of Southwark, Lewisham, Greenwich, Bexley and Croydon. Further details of the location of the housing stock will be set out in the Pre-Qualification Questionnaire (PQQ) applicable to this Notice.
NUTS code UKD1
The Service Provider will be required to provide a customer focused service and show commitment to providing effective services that provide value for money to the Authority and its residents and must be responsive to achieve collaborative working practises, innovation and continuous improvement. The Service Provider will be required to operate a 100 % repairs by appointment slot system with appointments made at the time repairs are reported.and show a commitment to at least maintaining but also improving Hexagon's excellent performance in relation to customer satisfaction, Best Value and other local performance indicators. Hexagon will require the Service Provider to provide dedicated staff to deal with day-to-day operations of the contract and employ predominantly local and preferably directly employed labour to carry out the work, applicants are advised that TUPE will apply to the Contract. The Service Provider will also be required to provide, maintain and use modern, up to date ICT technology and business systems for the end to end management and delivery of the contract/service including a suitable and compatible direct IT link in order to interface with the Authority's Orchard repairs and housing management system, full and effective real time utilisation of personal digital assistants (PDAs) and vehicle tracking systems. The Invitation to Tender will also require bidders to submit bids based on Hexagon's specified options for normal working hours and meeting 4 hour response times on both normal working hour and out of hour emergency callouts.
50000000
Estimated value excluding VAT:
Range: between 6 250 000 and 8 750 000 GBP
Description of these options: The Contract will be subject to regular monthly, quarterly and annual performance reviews. After the first 5 years, the Contract will be extendable at Hexagon's sole discretion, for an initial 1 year and with a further option to extend for a further 1 year. In any event year on year continuance of the contract from the commencement will be dependant on satisfactory performance by the Service Provider(s) Extension of the Contract beyond the initial 5 year term will be entirely discretionary to Hexagon. The Contract will also contain a break provision that may be exercised by either party subject to the giving of the period of notice stipulated in the contract(s).
Provisional timetable for recourse to these options:
in months: 60 (from the award of the contract)
Number of possible renewals: Range: between 1 and 2
Section III: Legal, economic, financial and technical information
Minimum level(s) of standards possibly required: As set out in the PQQ.
The information and formalities set out in Article 48 of Directive 2004/18/EC and Regulation 25 Public Contracts Regulations 2006. These are set out in the PQQ.
Minimum level(s) of standards possibly required:
As set out in the PQQ.
Section IV: Procedure
Objective criteria for choosing the limited number of candidates: Criteria set out in the PQQ submissions and in accordance with regulations 23(1), 24 and 25 of the Public Contracts Regulations 2006.
Payable documents: no
Section VI: Complementary information
Economic operators shall note that the contracts will cover all properties within Hexagon including any future additions. Economic operators are advised that TUPE provisions may apply in respect of this procurement. Economic operators who wish to express an interest in and apply for the contracts must complete and submit the PQQ for this procurement and provide all supplementary information set out in the PQQ. All expressions of interest and requests for the PQQ must be made via eTenders@Rand using the address http:// as indicated in Annex A above. When registering for eTenders@Rand, Economic Operators will receive an email with a link to create and activate their own accounts. Once activated and logged in Economic Operators will need the following code to register for the PQQ: Hexagon eTenders@Rand (http://etenders.rand-associates.co.uk) is Rand Associates Consultancy Services Ltd's portal for downloading and uploading of pre-qualification questionnaires, communicating requests for and responses to clarification, and downloading and submission of tender documentation. Should Economic Operators have any queries, or experience difficulties with the registration or download/upload system, they should contact the eTenders@Rand helpdesk by calling +44 1737225077 (ask for Paul Dugdale or Jonathan Case) or email
All communications and submissions must be made through the eTenders@Rand portal. Economic Operators may seek clarification where they consider any part of the documentation or any other aspect of this procurement is unclear. All queries and any clarification must be communicated using the secure email messaging function on the eTenders@Rand portal, but to be received no later than 17:00 (BST) on 14.10.2013. This will provide an audit trail of all clarification requests and responses issued. It will not be possible to respond to any queries received after that stipulated date and time. It is the Economic Operator's responsibility to regularly monitor communications raised and issued through this portal. Responses to requests for clarification will be communicated by Rand Associates Consultancy Services Ltd to all Economic Operators through the eTenders@Rand secure email messaging system. The identity of the Economic Operator seeking clarification will not be disclosed to other Economic Operators.
In order to submit a PQQ response via the eTenders@Rand portal Economic Operators are required to click "Upload documentation" and follow the onscreen instructions. Files may be added to or removed from submissions up until the deadline but once passed responses cannot be accessed or modified. PQQ submission documents will be visible to Hexagon and Rand Associates Consultancy Services Ltd only after the closing date and time. When uploading PQQ responses Economic Operators must be aware of the speed of their internet connection, system configuration and general web traffic etc as these may impact on the time taken to complete the transaction. Uploading of submissions must be completed by the closing date and time. Please DO NOT wait
until near the closing time on the return date. The Deadline for uploading completed PQQ submissions is Monday 21.10.2013 at 16:00. Hexagon reserves the right to withdraw from this procurement procedure at anytime without awarding a contract or contracts. Economic operators shall be responsible for the costs and expenses they incur as a result of participating in this procurement process. Hexagon and or its advisors shall not be liable for and will not pay any costs in respect of the preparation of any PQQ or tender submission of any economic operator whether they are successful or unsuccessful. This shall equally apply in the event that the procurement process is postponed, cancelled or abandoned by Hexagon at any stage and for whatever reason. Economic operators shall be deemed to have unequivocally accepted this as a condition precedent to participation in this procurement process.Royal Courts of Justice
Strand
WC2A 2LL London
UNITED KINGDOM
Telephone: +44 2079476000
Body responsible for mediation procedures
Royal Courts of Justice
Strand
WC2A 2LL London
UNITED KINGDOM
Telephone: +44 2079476000
ERG Service Desk, Cabinet Office
Roseberry Court, St Andrews Business Park
NR7 0HS Norwich
UNITED KINGDOM
E-mail:
Telephone: +44 8450004999