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0416 Telehealth Services

Prior information notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

NHS Cornwall and Isles of Scilly
Sedgemoor Centre, Priory Road,
For the attention of: Sue Blackman, Procurement Programme Manager
PL25 5AS St Austell
Telephone: +44 1392405318

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Further information can be obtained from: The above mentioned contact point(s)

I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II.B: Object of the contract (Supplies or services)

II.1)Title attributed to the contract by the contracting authority:
0416 Telehealth Services
II.2)Type of contract and place of delivery or of performance
Service category No 25: Health and social services
Cornwall and Isles of Scilly.

NUTS code UKK3

II.3)Information on framework agreement
II.4)Short description of nature and quantity or value of supplies or services:
The purpose of this notice is to explore available service delivery options for the provision of a clinical service that utilises telehealth technologies for the people of Cornwall and Isles of Scilly.
NHS Cornwall and Isles of Scilly and Kernow Clinical Commissioning Group (KCCG) are seeking to shape new care pathways for the treatment and care of patients with long term conditions that make innovative use of information technology. The commissioners are considering a telehealth service with the aim of improving the care of people with long-term conditions (LTCs) in their own homes. This will reduce the need for acute management of LTCs and reduce avoidable hospital admissions for people living with a LTC in Cornwall and Isles of Scilly.
A number of core objectives have been defined to ensure that the expansion of telehealth in Cornwall and Isles of Scilly fully exploits the potential of the technology to enable safe, effective and value-for-money care to be provided for people with long-term conditions in their own homes. These are to:
- procure an innovative telehealth and telecoaching service that can support up to 10 000 concurrent telehealth users and 10 000 concurrent telecoaching users,
- redesign and improve care pathways for long-term conditions to utilise the telehealth and telecoaching service as part of the mainstream management of these conditions,
- maintain and further develop good relationships with clinicians and make them aware of the benefits of telehealth and telecoaching for their patients,
- improve patient and public education and awareness around telehealth and telecoaching and its ability to enable greater self-care.
The expansion will create an at-scale, telehealth and telecoaching service and several options are currently under consideration for the required service model, the core outcomes of which are:
- patients and their carers who are better educated on how to improve the management of their health,
- patients who are empowered to take a more active role in their self-care, and have an increased their independence and better quality of life,
- a reduction in unnecessary emergency admissions through the provision of clinical intervention at an earlier stage in the patient pathway,
- reduced lengths of stay by enabling earlier discharge of patients from hospital,
- improved health outcomes, and quality of life for patients and their carers,
- greater confidence and security for patients in their own homes, through knowing that early warnings of health problems will be detected,
- increased care in the community,
- proactive case load management and visit prioritisation for community nursing teams,
- increased medication concordance.
NHS Cornwall and Isles of Scilly in conjunction with Kernow Clinical Commissioning Group (KCCG) are leading this review and seek to allow respondents to indicate their interest in providing all or any part of telehealth and telecoaching services, whether as a sole provider or as a joint venture.


This contract is divided into lots: no
II.5)Common procurement vocabulary (CPV)

85000000, 33124100, 33124110, 33195200, 33197000, 72318000, 85148000, 85323000

II.6)Scheduled date for start of award procedures
II.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): no
II.8)Additional information:
Please note this invitation has been issued purely as an information seeking exercise and is not part of any procurement process. NHS Cornwall and Isles of Scilly or Kernow Clinical Commissioning Group are not liable for costs incurred by any interested party in participating in this market research exercise. Interested parties should note that a response to this Prior Information Notice does not guarantee being invited for further discussion. In addition it does not guarantee that an invitation to tender for any future services will be advertised, nor that such a procurement exercise will take place or that any proposals offered would be accepted.
Market Engagement Event:
Providers will be invited to attend a Market Engagement Event to be held in October 2012. The purpose of this event will be for potential providers and commissioners to;
- meet interested providers and understand their potential telehealth service offerings,
- introduce the NHS Cornwall and Isles of Scilly and KCCG Team,
- provide an overview of the project aims and aspirations,
- provide a networking opportunity for providers and commissioners,
- opportunity for questions.
Full details of this event will be cascaded to selected providers in due course.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.2)Conditions for participation
III.2.1)Information about reserved contracts

Section VI: Complementary information

VI.1)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.2)Additional information:

This Prior Information Notice is being conducted using electronic means using the Internet. Companies must register their interest and respond to the OJEU notice using the link to our e-tendering portal Interested suppliers are requested to click on the current opportunities button on the e-tendering site to view details of this prior information notice. Suppliers should use the online registration link to enter their company details. Once this screen is completed and you have received a confirmation e mail then suppliers can continue to follow the on screen prompts to register your interest. Use of this e-tendering system is the preferred method of receiving invitations to tender on behalf of NHS Cornwall and Isles of Scilly.

VI.3)Information on general regulatory framework
VI.4)Date of dispatch of this notice: