Genesys Licences and Support.
Contract award notice
Services
Section I: Contracting authority
Suffolk County Council
Russell Road
IP1 2BX Ipswich
UNITED KINGDOM
Telephone: +44 1473260450
E-mail:
Internet address(es):
General address of the contracting authority: www.suffolk.gov.uk
Address of the buyer profile: https://www.suffolksourcing.co.uk
Electronic access to information: https://www.suffolksourcing.co.uk
Electronic submission of tenders and requests to participate: https://www.suffolksourcing.co.uk
Section II: Object of the contract
Service category No 27: Other services
NUTS code UKH14
Suffolk County Council uses the Genesys CTI platform to support all of its major contact centres both internally and public facing and require Licences and Support for 1st, 2nd and 3rd line support. Incident SLA's. Technical Support. Advice and guidance around best practice and possible enhancements to future use of Genesys within Suffolk. Assistance with developing and delivering new contact centre solutions. Support to ensure our Genesys platform conforms to relevant security standards, including PSN and PCIDSS. Provision of any future licenses for Genesys products.
48000000, 48200000, 48210000, 48219000, 72000000, 72253000, 72253100
Section IV: Procedure
1. Charges. Weighting 25
2. Help desk provision. Weighting 10
3. Technical support. Weighting 25
4. Account management. Weighting 10
5. Professional services. Weighting 25
Section V: Award of contract
Contract No: 1PC-1
The Priory
SL1 7LW Burnham
UNITED KINGDOM
E-mail:
Telephone: +44 1628610000
Value: 700 000 GBP
Section VI: Complementary information