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Genesys Licences and Support.

Contract award notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Suffolk County Council
Russell Road
IP1 2BX Ipswich
Telephone: +44 1473260450

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Electronic access to information:

Electronic submission of tenders and requests to participate:

I.2)Type of the contracting authority
Regional or local authority
I.3)Main activity
General public services
I.4)Contract award on behalf of other contracting authorities

Section II: Object of the contract

II.1.1)Title attributed to the contract
Genesys Licences and Support.
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 27: Other services

NUTS code UKH14

II.1.3)Information about a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Short description of the contract or purchase(s)

Suffolk County Council uses the Genesys CTI platform to support all of its major contact centres both internally and public facing and require Licences and Support for 1st, 2nd and 3rd line support. Incident SLA's. Technical Support. Advice and guidance around best practice and possible enhancements to future use of Genesys within Suffolk. Assistance with developing and delivering new contact centre solutions. Support to ensure our Genesys platform conforms to relevant security standards, including PSN and PCIDSS. Provision of any future licenses for Genesys products.

II.1.5)Common procurement vocabulary (CPV)

48000000, 48200000, 48210000, 48219000, 72000000, 72253000, 72253100

II.1.6)Information about Government Procurement Agreement (GPA)
II.2)Total final value of contract(s)
II.2.1)Total final value of contract(s)

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of
1. Charges. Weighting 25
2. Help desk provision. Weighting 10
3. Technical support. Weighting 25
4. Account management. Weighting 10
5. Professional services. Weighting 25
IV.2.2)Information about electronic auction
An electronic auction has been used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority
IV.3.2)Previous publication(s) concerning the same contract

Section V: Award of contract

Contract No: 1
V.1)Date of contract award decision:
V.2)Information about offers
Number of offers received: 2
V.3)Name and address of economic operator in favour of whom the contract award decision has been taken

The Priory
SL1 7LW Burnham
Telephone: +44 1628610000

V.4)Information on value of contract
Total final value of the contract:
Value: 700 000 GBP
V.5)Information about subcontracting

Section VI: Complementary information

VI.1)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.2)Additional information:
VI.3)Procedures for appeal
VI.3.1)Body responsible for appeal procedures
VI.3.2)Lodging of appeals
VI.3.3)Service from which information about the lodging of appeals may be obtained
VI.4)Date of dispatch of this notice: