Provide advice and information services which are accessible to all communities in Dumfries & Galloway.The service will work cooperatively with Council delivered services to:- enhance financial inclusion,- reduce unmanageable debt,- maximise ...
Contract award notice
Services
Section I: Contracting authority
Dumfries and Galloway Council
Procurement Team, Carmont House
For the attention of: Craig Bouse
DG1 4ZJ Dumfries
UNITED KINGDOM
Telephone: +44 1387245116
Internet address(es):
General address of the contracting authority: http://www.dumgal.gov.uk
Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00219
Economic and financial affairs
Section II: Object of the contract
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: Throughout Dumfries & Galloway.
NUTS code UKM32
The service will work cooperatively with Council delivered services to:
- enhance financial inclusion,
- reduce unmanageable debt,
- maximise household income,
- decrease the numbers of clients requiring crisis intervention for support with financial matters,
- raise awareness of and mitigate the impacts of welfare reform,
- provide an advice and information service on housing, employment, consumer advice, relationship and personal issues,
- provide tribunal and court representation or other advocacy services,
- signpost clients where their needs will be best met by another service provider.
Services must be accessible to all communities within Dumfries & Galloway. Where demographic or geographic groups can be identified as being subject to disproportionate financial exclusion, or other relevant need, then services should be targeted proactively. Delivery must include office based, phone, email and on-line services, as well as home visits where needed.
Whilst general and advocacy services will be available to all sections of the population, any proactive income maximisation or financial inclusion work should be targeted at working age clients and related benefits. This complements services provided directly by Dumfries & Galloway Council which proactively target pension age and disability related benefits. The provider must work cooperatively with the Council to avoid unjustifiable duplication of services.
The successful contractor must achieve Scottish National Standards, Level III, for Information and Advice within 12 months of contract commencement. Where a tendering organisation is not already accredited to this level then plans to ensure the quality of services and advice would need to be evidence at the tender stage.
The service will be delivered from 1.10.2012 for a period of 19 months. The approximate value of the contract will be 700 000 GBP per year.
Applicants will have a proven track record of providing similar services, and Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) apply to this contract since there is an existing provider with staff.
This Procurement is on behalf of Dumfries and Galloway Council.
75110000
Excluding VAT
Section IV: Procedure
1. Quality. Weighting 100
Contract notice
Notice number in the OJEU: 2012/S 78-128803 of 21.4.2012
Section V: Award of contract
Lot title: Advice and Information Service.Dumfries & Galloway Citizens Advice Service
81- 85 Irish St
DG1 2PQ Dumfries
UNITED KINGDOM
Value: 1 303 331 GBP
Excluding VAT
If annual or monthly value:
Number of months: 19
Section VI: Complementary information
Sheriff Court
Buccleuch Street
Dumfries
UNITED KINGDOM