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Provide advice and information services which are accessible to all communities in Dumfries & Galloway.The service will work cooperatively with Council delivered services to:- enhance financial inclusion,- reduce unmanageable debt,- maximise ...

Contract award notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Dumfries and Galloway Council
Procurement Team, Carmont House
For the attention of: Craig Bouse
DG1 4ZJ Dumfries
Telephone: +44 1387245116

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

I.2)Type of the contracting authority
Regional or local authority
I.3)Main activity
General public services
Economic and financial affairs
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract
Advice and Information Services (Dumfries & Galloway).
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: Throughout Dumfries & Galloway.

NUTS code UKM32

II.1.3)Information about a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Short description of the contract or purchase(s)
Provide advice and information services which are accessible to all communities in Dumfries & Galloway.
The service will work cooperatively with Council delivered services to:
- enhance financial inclusion,
- reduce unmanageable debt,
- maximise household income,
- decrease the numbers of clients requiring crisis intervention for support with financial matters,
- raise awareness of and mitigate the impacts of welfare reform,
- provide an advice and information service on housing, employment, consumer advice, relationship and personal issues,
- provide tribunal and court representation or other advocacy services,
- signpost clients where their needs will be best met by another service provider.
Services must be accessible to all communities within Dumfries & Galloway. Where demographic or geographic groups can be identified as being subject to disproportionate financial exclusion, or other relevant need, then services should be targeted proactively. Delivery must include office based, phone, email and on-line services, as well as home visits where needed.
Whilst general and advocacy services will be available to all sections of the population, any proactive income maximisation or financial inclusion work should be targeted at working age clients and related benefits. This complements services provided directly by Dumfries & Galloway Council which proactively target pension age and disability related benefits. The provider must work cooperatively with the Council to avoid unjustifiable duplication of services.
The successful contractor must achieve Scottish National Standards, Level III, for Information and Advice within 12 months of contract commencement. Where a tendering organisation is not already accredited to this level then plans to ensure the quality of services and advice would need to be evidence at the tender stage.
The service will be delivered from 1.10.2012 for a period of 19 months. The approximate value of the contract will be 700 000 GBP per year.
Applicants will have a proven track record of providing similar services, and Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) apply to this contract since there is an existing provider with staff.
This Procurement is on behalf of Dumfries and Galloway Council.
II.1.5)Common procurement vocabulary (CPV)


II.1.6)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.2)Total final value of contract(s)
II.2.1)Total final value of contract(s)
Value: 1 303 331 GBP
Excluding VAT

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of
1. Quality. Weighting 100
IV.2.2)Information about electronic auction
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority
IV.3.2)Previous publication(s) concerning the same contract

Contract notice

Notice number in the OJEU: 2012/S 78-128803 of 21.4.2012

Section V: Award of contract

Lot title: Advice and Information Service.
V.1)Date of contract award decision:
V.2)Information about offers
Number of offers received: 1
V.3)Name and address of economic operator in favour of whom the contract award decision has been taken

Dumfries & Galloway Citizens Advice Service
81- 85 Irish St
DG1 2PQ Dumfries

V.4)Information on value of contract
Total final value of the contract:
Value: 1 303 331 GBP
Excluding VAT
If annual or monthly value:
Number of months: 19
V.5)Information about subcontracting

Section VI: Complementary information

VI.1)Information about European Union funds
VI.2)Additional information:
(SC Ref:238020).
VI.3)Procedures for appeal
VI.3.1)Body responsible for appeal procedures

Sheriff Court
Buccleuch Street

VI.3.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: As prescibed in the Public Contracts (Scotland) Regulations 2006 as amended.
VI.3.3)Service from which information about the lodging of appeals may be obtained
VI.4)Date of dispatch of this notice: