Call centre. Telephone-answering services. Community alarm telephone answering service (lot 1): this is a telephone answering service that responds to emergency calls from alarms provided to elderly and vulnerable residents. Out of hours emergency ...

Contract award notice

Services

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

London Borough of Bromley
Civic Centre, Stockwell Close
For the attention of: Kevan Twohy
BR1 3UH Bromley
UNITED KINGDOM
Telephone: +44 2083134560
E-mail:
Fax: +44 2083134746

Internet address(es)

Address of the buyer profile www.bromley.gov.uk

I.2)Type of the contracting authority
Regional or local authority
I.3)Main activity
General public services
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract
Community alarm telephone answering service and out of hours emergency duty officer service.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 27: Other services

NUTS code UKJ4

II.1.3)Information about a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Short description of the contract or purchase(s)
Call centre. Telephone-answering services. Community alarm telephone answering service (lot 1): this is a telephone answering service that responds to emergency calls from alarms provided to elderly and vulnerable residents. Out of hours emergency duty officer service (lot 2): this is a telephone answering service for members of the public to report emergencies to the London Boroughof Bromley outside of standard office hours.
II.1.5)Common procurement vocabulary (CPV)

79512000, 79510000

II.1.6)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): no
II.2)Total final value of contract(s)
II.2.1)Total final value of contract(s)
Value: 265 280 GBP

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Restricted
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of
Price. Weighting 60
Quality. Weighting 12
Facility operation. Weighting 8
Technical ability. Weighting 8
Health & safety. Weighting 4
Customer care / service development. Weighting 6
Environmental. Weighting 2
IV.2.2)Information about electronic auction
An electronic auction has been used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority
IV.3.2)Previous publication(s) concerning the same contract

Section V: Award of contract

Lot No: 1 - Lot title: Community alarm telephone answering.
V.1)Date of contract award decision:
21.4.2011
V.2)Information about offers
Number of offers received: 3
V.3)Name and address of economic operator in favour of whom the contract award decision has been taken

Invicta Telecare Ltd.
Basted House, Harrison Road, Borough Green
TN15 8PB Sevenoaks
UNITED KINGDOM

V.4)Information on value of contract
Total final value of the contract
Value: 166 080 GBP
V.5)Information about subcontracting
Lot No: 2 - Lot title: Emergency duty officer.
V.1)Date of contract award decision:
21.4.2011
V.2)Information about offers
Number of offers received: 2
V.3)Name and address of economic operator in favour of whom the contract award decision has been taken

Careline UK Ltd.
Queensway House, 11 Queensway
BH25 5NR New Milton
UNITED KINGDOM

V.4)Information on value of contract
Total final value of the contract
Value: 99 200 GBP
V.5)Information about subcontracting

Section VI: Complementary information

VI.1)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.2)Additional information:
GO Reference: GO-2011112-PRO-2734895.
VI.3)Procedures for appeal
VI.3.1)Body responsible for appeal procedures

London Borough of Bromley
Civic Centre, Stockwell Close
BR1 3UH Bromley
UNITED KINGDOM
E-mail:

Body responsible for mediation procedures

DRS-CIArb on behalf of the Chartered Institute of Arbitrators
12 Bloomsbury Square
WC1A 2LP London
UNITED KINGDOM
E-mail:
Telephone: +44 8452707055
Internet address: http://www.bipsolutions.com/

VI.3.2)Lodging of appeals
VI.3.3)Service from which information about the lodging of appeals may be obtained

London Borough of Bromley
Civic Centre, Stockwell Close
BR1 3UH Bromley
UNITED KINGDOM
E-mail:
Telephone: +44 2083134639

VI.4)Date of dispatch of this notice:
2.11.2011